A Day at YAMASA

    A day for CS staff

    The Yamasa Institute staff
    Japanese flag
    Nakahara Tomoya(Japan)
    Customer Service staff member
    Start date at YAMASA 2013

    The most rewarding part of my job is providing a comfortable environment for students to study.

    I first joined The YAMASA Institute as an intern in October, 2012.
    In January, 2013 I became a full time staff member of the Customer Service centre.
    My current position involves managing YAMASA's student accommodation as well as the weekend tours.
    The most enjoyable part of my job is providing support to students, not only for their study but also for their day to day living.
    If you have anything that concerns you please don't hesitate to come and see me.
    Myself with every other YAMASA staff member are here to give you the up most support for your studies of Japanese.

    A look at my day at YAMASA

    Customer services staff

    8:00 Report for work

    We have a staff meeting to confirm the day's schedule.


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    8:30 Traffic/pedestrian patrol

    I make sure students get to YAMASA safely by patrolling the nearby intersections.


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    9:00 Meeting


    Customer Service Centre meeting
    We confirm the day's CS staff schedule.


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    Customer services staff

    10:00 Office work

    This involves confirming the details of new students who may be arriving, bookings of student accommodation or searching for potential host families, among other duties.


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    12:00 Lunch break


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    13:00 Go to meet arriving students

    I head to Okazaki train station to meet arriving students.


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    Customer services staff

    15:00 Check the Student accommodation rooms

    I check the rooms before students move in, as well as students leaving accommodation.



    Customer services staff


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    Customer services staff

    17:00 Tie up office duties

    Check keys for accommodation and arrange the notice for the days mail and deliveries.

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    18:00 Locking of classrooms

    I check that everything is in order while locking up the class rooms.


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    19:00 Finish



    Where would you like to head to next?