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FAQ

Frequently Asked Questions

Refund Policy

1) Cancellation of Enrolment After Paying Tuition Fees

  1. If you intend on cancelling your enrolment after paying your initial tuition fees, you will be required to inform YAMASA of your intentions via telephone, email or in person (this can be done at the customer service counter in the main staff room). If you are unable to inform us prior to 5PM, this request will be treated as having been lodged on the following business day. If you wish to cancel by e-mail or telephone, please use the contact details listed below:

    E-Mail: admissions@yamasa.org
    Telephone: +81 (0)564-55-8111 (9:00-17:00 Japan time)
  2. Upon receiving your cancellation request, you will be sent a confirmation e-mail. Your cancellation request will be finalized upon receiving a reply verifying the contents of your initial e-mail as well as the reply.
  3. If you are taking private or semi-private classes, you will need to contact us by 5PM on the last business day before their scheduled class if you wish to cancel your class(es).
  4. Please note that any refunds conducted via bank transfer will incur transfer costs. Therefore, we request that any account information that you give us is accurate and free of errors. You will be liable for any extra bank transfer fees if we are unable to complete the transaction due to mistakes contained in the bank details that you have provided. This total will be subtracted from the final total refund issued by YAMASA.

    • Please note that often international bank transfers may be transferred via multiple financial institutions and these may incur additional transfer fees.

2) Reimbursement of Tuition Fees In Cases of Course Cancellation

  1. I wish to cancel my enrolment before my chosen program has started:

    YAMASA will refund your tuition fees minus an \8,000 (tax included) administration fee.
    The above listed amount will be refunded if a tourist visa that you have applied for has been rejected by the Japanese consulate in your home country prior to commencement of your studies.

    Please note that YAMASA will not refund any fees related to the processing of visa applications.
  2. I wish to cancel my enrolment after my chosen program has started:
    1. I am enrolled in a full time or part time course (i.e. SILAC, AIJP/AJSP)

      We will refund tuition fees equivalent to an amount calculated from the next day that the cancellation application was made (this is worked out via a daily rate). An \8,000 (tax included) administration fee will be subtracted from the final total of your refund.
    2. I am enrolled in private/semi private classes:
      1. In cases when the application to cancel has been made before 5PM on the business day preceding the lesson:

        If you choose to cancel your lesson(s) outright, then you will be reimbursed an amount commensurate to the number of lessons you were booked in for. Each cancelled lesson will be subject to a \500 administrative fee that will be subtracted from your final refund total. This total is capped at \8,000.
        Refunds will not be issued nor will administrative fees be charged if you choose to organize make up lessons instead.
      2. In cases when an application to cancel has been made after 5PM on the business day preceding the lesson.
        Please note that refunds will not be issued for the next day’s lessons if notification is not made by 5PM on the business day preceding the lesson.

3) Reimbursement of Accommodation and Homestay Fees, Security Deposits, Futon Purchase/Rental and Airport Pick Up Fees

  1. I want to cancel at least one day prior to entering my accommodation:
    1. Accommodation and homestay fees, security deposits (This applies only to long term courses) and occupancy fees:

      You will receive a refund commensurate to the amount that you have paid minus an \8,000 (tax included) administration fee.
    2. Futon purchases/rental fees:

      You will receive a refund commensurate to the amount that you have paid for the futon rental/purchase minus a \2,000 (tax included) administration fee. The total for the administration fee will be the same regardless of whether you have rented or purchased your futon.
    3. Airport pick up fees:

      We will be able to refund the full amount of any airport pick up service that has been paid for if the cancellation request has been received by 5PM (Japanese time), one business day prior to your arrival date. Refunds will not be issued if we have not received this notification by the abovementioned time and date.
      • We are able to arrange an alternative pick up date or offer refunds in cases where industrial disputes or inclement weather have caused your flight to be cancelled.
  2. I want to cancel after entering my accommodation:
    1. Accommodation and homestay fees and security deposits:

      You will be refunded an amount that is commensurate to the length of time that you have left in the accommodation/homestay minus an \8,000 (tax included) administration fee. This will be calculated from the day following your intended move out date.
      * Please note that occupancy fees paid for short term stays are unable to be refunded.
    2. Security deposits (This applies only to AIJP and AJSP courses):

      All water and electricity bills (up until the day that you move out) will be subtracted from your security deposit. Furthermore, any cleaning and/or repair costs bought about by damage that you have caused for will also be subtracted from the final amount.
      Please be aware that in some cases, calculation of your final security deposit refund can take 2 to 3 months.
    3. Futon purchases/rental fees:

      If you have rented a futon, you will be refunded the next week's rental total. If you have purchased a futon, you will not be eligible for a refund.

4) If classes have been cancelled in cases of natural disasters

1. Earthquakes
2. Severe storms
3. Snow storms

Or other occurrences such as:

4. Outbreaks of contagious diseases
5. Civil unrest
6. Electrical power failure/rolling blackouts

If classes are cancelled due to scenarios similar to the ones listed above, then you will be not be eligible for a refund.

5) If classes have been cancelled due to factors that can be ascribed to the YAMASA Institute

If classes are cancelled due to a scenario similar to the one listed above, then you will be fully reimbursed for any tuition fees that you have paid.

6) Refunds for courses that have been applied for via online booking agencies

YAMASA will refund outstanding tuition minus 15% of the outstanding total (with tax included) as well as the standard \8,000 administrative fee. This type of refund will be issued irrespective of the contents listed in Clause 2) {except 2) - 2. - b. - ii.}. The final total of the refund will also be commensurate to the amount of classes that were to be taken after the cancellation. Refunds will be paid in Japanese yen with tax being included.

Refunds of this type apply to the sites listed below:
Study Booking

7) If cancellation has been made by a student currently living in Japan who has applied for a course of more than 2 months length

In compliance with the Japanese Act on Specified Commercial Transactions, you will be refunded all tuition fees if you request to cancel your enrolment within 8 days of applying for your chosen program course.
Please refer to section 3 of this refund policy regarding any refunds associated with accommodation, homestay and futon rental/purchase fees.


FAQ

Frequently Asked Questions